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Honey Bunny
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15-05-2007 09:55 PM
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Joined: 15 May 2007
Posts: 836
My Profile
| Apparantley FC are going to be the Long Haulers and Thomsons the Short Haulers.
This is because FC have the larger star class planes and also have ordered the Boeing 787 dreamliners for 2008/2009.
It would be sad to see FC go down the toilet, we use them every year even when they were Air 2000, we have always had excellent hotels and service and their last minute deals are great.
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My Latest Review: May 2007 Lesse Hotel, Hanioti (9/10)
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scottdazzler
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04-06-2007 04:58 PM
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Joined: 04 Jun 2007
Posts: 1
| Thomson was once a quality name offering quality holidays through quality orientated staff. Since the TUI take over this did indeed disappear and First Chocie took the lead in being known throughout thew UK as the NEW and better quality company.
Thomson ( formerly Britannia ) is an atrocuous airline. It's prices have increased whilst quality and service has all but disappeared. The staff are not at all friendly and do not have the best interest of the customer in mind - maybe this is part of their training programme.
On the other hand FIRST CHOICE is the complete opposite of this. Excellent staff on board their aircarft as well as in resort - and I fear that this may disappear with the new company Tui Travel
It doesn't really matter now who owns what or what the name is - to the BRITISH public.
BANKS and financial houses are all holding the purse strings and the Travel companies have to conform to what is dictated to them.
Good luck
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Lollie
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04-06-2007 07:55 PM
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Joined: 04 Jun 2007
Posts: 3
| As a First Choice emloyee, i am glad to see you all behind First Choice!
We have been told no more than what has been said in the press so it is just a case of waiting. Dont really know how i feel about it, would be quite good to be a part of the largest travel company!! But i also would not like to see the standard of our flights go to pot!!
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Lollie
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04-06-2007 08:43 PM
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Joined: 04 Jun 2007
Posts: 3
| Hey im in a shop in norwich. u?
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Honey Bunny
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08-06-2007 08:51 PM
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Joined: 15 May 2007
Posts: 836
My Profile
| If the owners of First choice wanted to sell why didn't they offer their staff and loyal customers a chance to buy it between them?
Or is it silly money I cant even imagine?
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My Latest Review: May 2007 Lesse Hotel, Hanioti (9/10)
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Zola
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09-06-2007 05:08 PM
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Joined: 09 Jun 2007
Posts: 21
My Profile
| Hiya Lollie
I also work for First Choice, and I too feel really proud to read all these positive reports about us!!
But I am shocked at all the negative reports for Thomson/Tui. It worries me for the future. I suppose we are all in the same boat, and there are so many rumours going around at the moment.
I'm not just thinking about my job, for last few years I've always flown First Choice and as a nervous flyer it helps that the flights have always
been excellent. I hope we don't lose our great service.
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My Latest Review: Dec 2007 Riu Palace Algarve Hotel, Olhos D Aqua (10/10)
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Lollie
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12-06-2007 06:19 PM
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Joined: 04 Jun 2007
Posts: 3
| Hi Zola
Which Sector of FC do you work for?
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travelpro1
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06-07-2007 04:11 AM
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Joined: 06 Jul 2007
Posts: 3
| I am an employee of the travel industry.
Most travel agents have been aware for the past 2/3 years that this was going to happen.
All the ''big boys'' will get together and eventually fix the prices and you will have no choice.
with soo many people booking on the internet rather than high street travel agents or getting internet prices and getting travel agents to match those prices means the travelagent makes no money and they have shop premisis to pay/staff/lighting/electricity/business rates etc to pay so can not afford to match internet prices indefinately
Also why on earth would you expect fist class customer service when you book on the internet you decline customer service
why on earth do you think the tour op prices are so much cheaper on the internet than on high street?
BECAUSE THE TOUR OPERATORS WANT YOU TO BOOK ONLINE
because if something goes wrong they are NOT obligate o put it right as they MUST DO if you book through an ABTA travel agent
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HW Chris
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06-07-2007 08:50 AM
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Joined: 06 Nov 2003
Posts: 1703
My Profile
| Hi travelpro1,
With reference to your last comment.
You will find that all Tour Operators also have an ABTA licence. Their obligations to you the customer are the same as if you had booked them via travel agent.
They must therefore 'Put it right' under the terms of there ABTA license.
Chris
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My Latest Review: Jul 2007 Holiday Inn Derby Nottingham M1 Junction 25 Hotel, Nottingham (8/10) + Photos
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travelpro1
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06-07-2007 02:16 PM
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Joined: 06 Jul 2007
Posts: 3
| hi chris
you are not qujite correct
all tour ops do have ABTA licence
but ABTA stands for assocoation of british travel agents
so holidays booked through british travel agents who are members of the assocoation have a duty of care
sadly most people CHOOSE not to book through British travel agents
therfore not entitled to same level of care
which is why travel agents pay a huge bond to ensure this
In the end to be ho nest customers dont really care
as most are price lead towards the internet.
to give an example after the terrible tusnami people who booked in abta agents were contacted and flown home within 48 hours whereas
people who booked on the internet or worse booked seperate flights and accommadation had no one to help or assist them and could get home for a lot longer or even had to pay again for thier own flights back same went for hurraicaines in mexico/caribbean
hope this helps!
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azzie81
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15-07-2007 09:37 PM
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Joined: 15 Jul 2007
Posts: 1
| With regards to the last comment, if you are travelling with a tour operator, whether you book on the net or in a travel agency you still get the same level of care. I am an in resort representative and all my guests get the same high level of customer service whether they book with a travel agent or on the internet. I have worked in various aspects in the travel industry (airline, travel agency, call centre and in resort) and I have never heard such a ludicrious statement!! I think you should do some research before making such obsurd accusations!
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SCUBA
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16-07-2007 12:18 PM
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Joined: 10 May 2007
Posts: 178
My Profile
| Well i work 4 going places and we are one of the shops to be closed we start our 90 days on the 25 july 07 and its still unclear really they said they will redepoly all of us but with nearly 2800 will they???
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My Latest Review: Jun 2007 Butlins Skegness (10/10)
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tinkerbelle4
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25-07-2007 06:47 AM
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Joined: 25 Jul 2007
Posts: 1
| I too am a travel agent and work for Thomson, and I have to admit that the merger may or may not be a good thing depending on the job losses etc, but I think everyone has to wait until the 3rd of Sept 07 (expected completion date) to see what happens.
One thing that saddens me is all the slagging off between the two companies.
I personally have used TUI and FC over the years for holidays with my friends when I was younger and single up to now looking for family / child friendly holidays.
Being honest I have has excellent holidays with both companies and the odd bad one too!
When booking a client in the shop, I personally look for the best deal for them and check out all the companies to find them the best holiday that suits their needs and budget. Which includes TUI, FC, T/Cook, Airtours, Olympic etc.
I always put myself in the customers shoes and like everyone, you want the best holiday for the cheapest price. If a customer wants a particular holiday and both TUI and FC supply the same hol but different prices I would always give the customer the cheapest option.
I do hope that when and if the merger goes ahead that there wont be too many job losses within the retail/callcentre or resort.
And hopefully the customers wont lose out on choice or price too.
We all have to keep our fingers crossed
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cooper47
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02-08-2007 01:05 AM
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Joined: 31 Jul 2007
Posts: 2
| Hi Tinkerbelle,
Like you , the girl in our local thomson shop gives me the best possible option for any holiday that I choose. I have been so happy with this shop over the years that I have booked umpteen holidays and are now on their christmas card list lol. Have you any information as to why Thomson are not offering holidays to Mexico from Scotland in 2008, is this something to do with the merger?
Thanks
Coops
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edgeofthesea
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23-02-2008 11:41 AM
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Joined: 24 Jan 2008
Posts: 40
My Profile
| ITS A SAD TIME IN THE INDUSTRY THAT MERGERS ARE HAPPENING ON THIS SCALE BUT AS YOU ARE ALL AWARE OF THEIR IS SO MUCH COMPETION FROM THE NET THE AVERAGE A TRAVEL AGENT MAKES NOW DAYS IS AROUND £12 PER HOLIDAY BOOKING THROUGH THE TOUR OPERATOR AND THE TOUR OPERATOR WELL THEY DONT MAKE MUCH MORE HENCE THE REASONS TO MERGE BUT TUI GERMANY WHO HAVE TAKE OVER A LOT OF BUSINESS IN THE UK THEY ARE A VERY CREDITABLE COMPANY IN THE LONG RUN HOLIDAYS WILL BE CHEAPER AND I SUPPOSE ITS ALL ABOUT VALUE FOR MONEY FOR MOST PEOPLE WITH OUT THESE PEOPLE THEY WOULD NOT BE-ABLE TO HAVE A HOLIDAY AND AS A FINAL NOTE WITH THE TAXATION IN THE UK THE TOUR OPERATORS HAVE NO OPTION BUT TO CUT COST
WHICH MEANS JOB LOSSES BUT DO PEOPLE REAL CARE SOME HOW I DONT THINK SO THATS LIFE IM AFRAID
REGARDS ..... EDGE
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elledee
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26-02-2008 10:54 PM
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Joined: 17 Oct 2006
Posts: 9
| I have just booked a flight through Travel Republic and the flight is First Choice... got to say I had no idea all of this was going on! All I would like to know at the moment is what your baggage allowance is with First Choice?
Thanks.
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