Emirates Customer complaint

[TravExpress]

I think it's high time that as fare customers you start voting with your wallets.... Do remember that you are the CUSTOMER and they are a SERVICE PROVIDER. If they fail in their service GO ELSEWHERE and spread the word.. Sooner or later they will learn from their mistakes.

Carriers like Emirates are very good at creating hype about their services and how many awards they have won.. However, their level of service is inconsistent... Emirates are now in a position similar to that of BA ten years ago.. They managed to steal/create a market when they wanted to win customers. Having won customers from their competitors their standard of service has started to faulter... Now it seems to be a case of take it or leave it..

An airline like EMIRATES must be given a reality check and penalised financially by its customers, when they take you for granted...Just because you penetrated the market with what was GOOD SERVICE, does not give you the right to be ARROGANT.. Times will NOT remain the same...!!!

If their actions ruin your Customer Experience, don't bother arguing with the 'NON DECISION' makers. Just make a note of names, be professional, couteous and document your events.

If you happen to be in the U.K. call their London office and ask to be put through to VIC SHEPPARD's office their European VP... Be persistent in your efforts, you will most likely get through to his P.A. .. Again document your conversation.

You may end up getting a call from their Consumer Affairs department... Do discuss your issues if you get a call.... Finally, I would strongly urge you to make it very clear that you will have no hesitation in issuing County Court proceedings if matters are not resolved to your satisfaction..

Any company should not get away with treating its customer's with contempt.. Get into the habit of making valid complaints and escalating issues where necessary.... Don't hesitate telling them you will complain to trade organisations, Air Transport Users Council, IATA, ABTA and the press..

I do wish you the best of luck with what ever path you choose in getting your complaints resolved.

[iftyislam]

Am sitting in Dubai Emirates Business Class Lounge having just flown in this morning from London on EK006 en route to Dhaka Bangladesh. When we boarded at Heathrow last night I was surprised and very disappointed to see the oldest style business class seats rather than the new full-flat pods with large LCds I saw on my previous Emirates business flight. In fact previous time I flew in June I had the nice new seats both directions DXB-LHR. I actually find bordering on fraudulent/misrepresentation that Emirates continue to persist with this business class seat "lottery". This year I have flown on Eithad business twice to London and also Virgin and BA and seats are always the same and consistent quality. Why does Emirates management believe it is fair and equitable for them to offer a substandard business class product for the same fare as their competitors. I tried to complain to the lady in reservations in the Emirates Lounge and she said I should fill out a form (I'm pretty sure they won't respond). I asked her to check whether my return DXB-LHR on Sep 15 was new or old seats. She could not tell me that either but suggested I check when I get to lounge on Sep 15(not sure what I can do at that stage). I fly London-Dhaka every month business and had tried Eithad twice and was please with previous Emirates experience. But after today's business class seat rip-off there is no reason for me to waste money on Emirates again. I have read of many other passengers who have the same frustration on Emirates with randon seats/planes and poor customer service response. Senior management should stop wasting time on A380 glory purchases and focus on providing high quality consistent service to customers. I for one will be extremely reluctant to travel emirates again unless I have to...