THOMAS COOK FLIGHTS 25TH MAY 2008

[carol bozward]

WE HAD A FLIGHT CANCELLED BY THOMAS COOK ON 25TH MAY, THE FLIGHT WAS TO DALAMAN, AND WE COULD WAIT FOR THE OTHER PLANE TO ARRIVE WHICH WOULD BE AT 4.30PM.. WE WERE ATE THE AIRPORT AT 4.30 AM. WITH 2 SMALL CHILDREN. WE WERE HANDED A LETTER STATING THAT WE COULD TAKE ANOTHER FLIGHT TO BODRUM INSTEAD AT 10.45 AM. AND WWE WOULD RECEIVE 100 EUROS EACH, AND TRANSPORT WOULD BE PROVIDED AT BODRUM AIRPORT. THERE WERE QUITE A FEW OF US THAT TOOK THIS FLIGHT, A QUITE OLD HELIOS AIRPLANE... DID NOT HAVE TV'S ON BOARD.. ANYWAY WE ARRIVED IN BODRUM AND YOU GUESSED IT, NO TRANSPORT LAID ON FOR DALAMAN.. ONE POOR LADY HAD TO GET HER CONNECTION/LIFT FROM DALAMAN TO KALKAN.. AND SHE WAS VERY UPSET, WE WERE ALSO DUE TO BE MET AT DALAMAN BY HOTEL TTRANSPORT.. EVENTUALLY, THE REP AT BODRUM DID MANAGE TO GET US TRANSPORT TO DALAMAN, SOME 2 HOURS LATER, AND WE ARRIVED AT OUR HOTEL AT 1O.30 THAT NIGHT. NEXT DAY THOMAS COOK WAS AN EXTREMELY DIRTY WORD WITHIN THE HOTEL..

WHEN WE ARRIVED HOME, WE SENT OUR BOOKING INFORMATION, COPY OF THE LETTER GIVEN TO US BY THOMAS COOK, ABOUT THE CHANGE OF FLIGHT.. HAVE SENT THEM TO THOMAS COOK, IN JUNE TOGETHER WITH SEVERAL EMAILS, AND PHONE CALLS ( WHEN YOU CAN GET THROUGH) AND AT TODAYS DATE HAVE STILL NOT RECEIVED THE 100 EUROS PER PERSON, THAT WAS PROMISED, AT THE CHECK-IN DESK.. IM SURE THERE MUST BE A FEW MORE PEOPLE WHO WERE PROMISED THIS.. IF SO DID YOU GET YOUR MONEY?? IM AT A LOSS AT WHAT TO DO NEXT.

THOMAS COOK CUSTOMER SERVICE.. IS VERY POOR, AND LOTS OF PEOPLE ARE SAYING THEY WOULD NOT FLY WITH THEM AGAIN.. MAYBE IT HAS SOMETHING TO DO WITH THE AMALGAMATION WITH AIRTOURS ETC.,


CAROL BOZWARD