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holidayexpert
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05-10-2007 11:53 AM
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Joined: 05 Oct 2007
Posts: 6
| Has anyone else experienced problems getting a reply from Head Office? I wrote complaining about cleaning issues at Weymouth Bay holiday park and I had a message left on my answer phone stating that I would get a reply in 28 days. I phoned head office 3 times, each time a recorded message informed me that all lines were busy. When I did get through I was told by quite a rude man that it was 28 working days before I can expect to hear anything from them.
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mugged
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14-07-2008 04:37 PM
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Joined: 13 Oct 2007
Posts: 50
My Profile
| Open letter to the Press is guaranteed to get a reply for certain.
Head Office will invesigate complaints over a period of months but if they can,t cover thier dirty deeds it could take even longer.Open letter to whoever in charge at that moment should shake them up a bit......
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Unfortunate
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05-08-2008 01:15 PM
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Joined: 05 Aug 2008
Posts: 1
| Has anyone else had a Haven Holiday cancelled within a week? We recieved a letter on Saturday 31st May telling us that they had cancelled our holiday due to begin 2 days later 2nd June. Apparently they can 'DO' that. We had booked an apartment and the cancellation was due to non delivery of holiday homes????????? Still don't understand that one.
We eventually got our refund weeks later but that was of no use at all trying to replace the holiday for the week we had booked off work. I phoned the site to be told - well you are Sun customers aren't you!!!! Well that gives them every right to treat us badly. I wrote to both e mail sites - complaints and comments - no reply. Wrote to head office - lost without a trace. Faxed copies over waited the mandatory 28 days and then rang. Funnily enough - no trace of my letters again. Faxed all letters and fax receipts, managed a reply from the manager at site saying that they had tried to ring me explaining the cancellation and couldn't get through so the wrote - I strongly dispute this as my phone is imperitive to my work, I ALWAYS pick up calls and messages. No proper apology only lame excuses re the UNFORTUNATE situation. How can I warn other holiday makers NOT TO RELY on Haven bookings. Better still don't even go there.
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running
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10-08-2008 12:29 PM
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Joined: 10 Aug 2008
Posts: 1
| As a member of staff at one of the haven sites I can understand how you all feel. Only today I had to sort out several customers who were upset about the swimming pool not being open and the staff sitting at their desk eating. I went to the Ass manager only to be told to pass the buck. I felt this was total out of order. I pointed out the customers and he walked passed them without saying a word. I felt this was so wrong but as a member of staff I can't change things, it is down to the head office to put managers in place who will stand up and be counted. On the site I work the managers wants to be the staffs friend which means they take no notice when they have a go at them about things.
The other day I had to tell the life guard to get a member of the public,(a very young boy about five), off his lifegaured seat.
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