Haven Complaints

by **holidayexpert** on Fri Oct 05, 2007 10:53 am

Has anyone else experienced problems getting a reply from Head Office? I wrote complaining about cleaning issues at Weymouth Bay holiday park and I had a message left on my answer phone stating that I would get a reply in 28 days. I phoned head office 3 times, each time a recorded message informed me that all lines were busy. When I did get through I was told by quite a rude man that it was 28 working days before I can expect to hear anything from them.

by **ellieo** on Sun Oct 07, 2007 11:29 am

this is the way haven works, you may get a letter if you are lucky and they will tell you that the problem will be looked into and that they will review it at staff training

by **harry95** on Mon Oct 08, 2007 22:32 pm

Have just returned from Haven at Filey and one word sums it up - disgusting! I'm writing to Head Office but, from what I've heard and read, I'm unlikely to get anything more than a free upgrade when I book again - hell would freeze over before I'd book with Haven again!!

by **ellieo** on Tue Oct 09, 2007 08:12 am

hi harry, which site did u go to? shame how havens standards have dropped so low and that they dont care, do put in your complaint tho you never know you may even get a reply!!

by **Helspeth** on Tue Oct 09, 2007 10:43 am

Both Haven and Park Resorts have the same problem. They are like ghettos. They prefer to sell holiday homes rather than provide genuine holidaymakers with a fun-packed, clean, safe holiday. Many of the people who own the homes visit regularly, know each other and their teenage (and younger) children prowl in gangs. How intimidating is that. Its like holidaying in an inner-city.

by **ellieo** on Tue Oct 09, 2007 16:27 pm

i think your right there helspeth, its a real shame as i have had some good holidays with haven over the years, much could be said for the sister company (butlins) they seem to be going the same way, your are just a number with them and when something goes wrong they really dont want to know..........

by **ellieo** on Fri Nov 02, 2007 14:55 pm

has anyone had any luck with their complaints, would be interested to know

by **HW John** on Fri Nov 02, 2007 16:11 pm

Primrose valley park was a run down sh*thole when we went. Makes butlins look fantastic! Felt very unsafe to walk around at and also stunk. Your feet stuck to the floor in the bar area, which hadnt looked like it had been decorated at all. Id rather go to butlins anyday, and for the price of what they charge..id rather go abroad! For the price of some holidays there, i could do a cruise for a week!

by **kad1401** on Mon Nov 05, 2007 18:39 pm

Yes! I have written two letters of complaint, even enclosing photos of our disgusting accommodation and I've heard nothing. They even have the cheedk to send me brochures and advertising!

by **Haven Holidays** on Fri Nov 23, 2007 12:36 pm

Dear Guest,

We were disappointed to read your comments regarding the service you have received with Haven Holidays.

Firstly, may I apologise that you have not received a response to your complaint; as all complaints are investigated and replied to within 28 days.

In order for us to look into this matter can I please request for you to forward us your holiday reference number and your full name. You can send these details to us via e-mail - guest.relations@bourne-leisure.co.uk, or alternatively call us directly on 01442 203544.

We accept your comments as constructive criticism, let me assure you we do take all complaints very seriously and we would take on board all of your comments as they are an invaluable aid in our development and improvement plans.

Kindest regards,

Guest Relations
Haven Holidays