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clares
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17-09-2006 10:30 AM
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Joined: 16 Sep 2006
Posts: 4
| Just trying to see if anyone has had a result complaining to Pontins. We're just returned from the Holiday for Hell. It's been our first holiday for some time and it only lasted 3 days instead of 8. It really was that bad:icon_grrs
Has anyone else complained to them and got a good outcome??
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My Latest Review: Oct 2007 Allhallows Holiday Park (7/10)
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Dogtective
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26-09-2006 11:03 PM
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Joined: 27 Jun 2004
Posts: 13
My Profile
| Have you done anything about it eg writing a letter of complaint, reporting them to your local trading standards of even taking them to court?
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applecake
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01-12-2006 06:36 PM
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Joined: 01 Dec 2006
Posts: 1
| I have just returned from Prestatyn, never again will we go to pontins. I have written to pontins, but not too hopeful as i have read on another site they are not good at repling. Anyway, fingers crossed.
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My Latest Review: Nov 2006 Pontins Prestatyn Sands (1/10)
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tenpin
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02-12-2006 11:39 AM
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Joined: 19 Nov 2004
Posts: 1555
My Profile
| As far as I am aware holiday firms are by law obliged to respond to any letter of complaint sent to them within 28 days of receipt. This may well be just saying they have received your letter and are looking into it.
You should send any letter by recorded delivery and save proof of said delivery.
Do not just moan about conditions or food etc, but state facts only. Read terms & conditions of the holiday fully and point out where they have breeched those terms.
Did you complain while there, if so to whom, and did you get written confirmation, were any photos taken?
This really is a minefield as one persons holiday from hell, is another wonderful time.
A good point to all those unhappy with a holiday booking, start recording while you are there, insist on a written report from reception/ reps take photos, don't wait till you return home before complaining.
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My Latest Review: Jun 2008 Grand Princess Cruise Ship (9/10)
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SCUBA
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10-08-2007 03:58 PM
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Joined: 10 May 2007
Posts: 178
My Profile
| My mum and dad and little disaled brother made a complaint and they got a free holiday out of them
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My Latest Review: Jun 2007 Butlins Skegness (10/10)
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Dezy
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24-09-2007 10:06 PM
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Joined: 24 Sep 2007
Posts: 1
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Me, my partner and 11 year old son are due to go to Pontins Southport on the 12th of October for 4 nights. i've read lots of revievs and dont seem very happy about going now that i've read them.
Have we got anything to look forward too, or should we just stay at home ??
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UKSUPRA
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28-04-2008 08:25 PM
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Joined: 28 Apr 2008
Posts: 1
| just come back from pontins southport all i can say is PLEASE DONT GO
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valen
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26-05-2008 09:55 PM
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Joined: 02 Apr 2008
Posts: 1
| I have stayed at pontins in blackpol for several years and have found that the staff respond very well to complaints.
having said that I never had to complain about anything major so maybe they differ from camp to camp.
I would advise while on site to stick at it, stand your ground and they should respond in your favor.
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My Latest Review: Mar 2008 Thlassa Village, Skanes (10/10)
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