Directski.com

[albertross]

We took a trip with them to Austria, found the reps unresponsive and ignorant (and they did not speak German!), the hotel completely oversold on the website and more like a 2 star pension rather than the 4 star hotel suggested, a 7 hour delay on the flight, a fellow traveller being ripped off on ski passes and boot hire, no answer on the emergency number. They are great at taking your money but not on delivery or even returning emails, letters and phone calls.

Thank goodness the snow was great, but I can't credit Direct ski for that.

and worst of all - the customer service on return non-existant (when we wanted to complain and claim a refund for our delayed flight to which we are entitled after an EU directive). We have written email and letter after letter and have had no reply. The tour operator are in theory supposed to offer this - rather than the pax having to claim - but...surprise surprise.

This company cannot survive in a competitve low margin business like tourism by treating its clients with utter contempt.

Crystal and iglu.com on the other hand who we used last year were fab.

[dmulgrew]

Hello! Just found your post on google re Directski. Sounds like we've had a very similar experience to you this year. Where did you go in Austria? Have you had any success in getting compensation from Directski? As they are Irish it seems to me that we are on to a loser as they don't seem to be part of any travel organisation.

We would be really interested to hear from you.

[blonde228]

Hello,

This can work both ways really it�s all about expectations and what you expected on holidays.

If the snow had been rubbish you would have blamed the rep.

Reps are not required to speak german other wise you would have had a local rep and you would have been complaining that they were not your native.

Delays - These are not the reps fault these things happen and are due to numerous things.

It sounds like a common case of never satisfied customer who after the delay found fault with everything.

Next time try and enjoy your holiday you are there for the mountain and just use the hotel for sleeping

[uaao]

Directski.com don't seem to care about taking care when making bookings, correcting errors with bookings once they are pointed out by the customer, or dealing with customer complaints.

I found this out to my cost when I was almost stranded in Norway due to their administrative incompetance and indifference.

Directski.com are careless in at least three senses of the word.