Club Class Concierge

by **dee2** on Thu May 22, 2008 2:05 pm

Lindy lou

Have you or any one else on here tried complaining to the Advertising Standards Authority? At the moment ETOO are plastered all over the papers with adverts saying they will sell your timeshare? It shows how much money these people have conned out of others if they can afford telly ads as well. With the amount of people on these threads who complain about them and their association with CCC, could they show that they have ever actually given anyone anything for the money they take off them? If all the people here who have had dealings with them complained to the ASA, they would have to look at them surely.

by **PML** on Thu May 22, 2008 2:29 pm

hi y'all,

I have just been onto a UK solicitor we have had contact with before about writing a letter to CCC Gibraltar about cancelling our contract, the reasons why, etc. He told me that they do not know Spanish law and could be held liable for incorrect information. the chap is going to discuss this with one of their solicitors but he says I would be better off contacting a local Spanish lawyer who knows about the 7 day doorstep law, etc.

Having received advice from Fred2 about the steps I need to take and what to put in this letter, I wanted to have it on a solicitor's headed so that it carried weight - and preferably to instruct said solicitor in person.

Can anyone recommend a solicitor here who they know has dealt with this sort of travel issue before OR can 'Another1' provide me with his/her solicitor in Spain?

PML

by **dee2** on Thu May 22, 2008 2:36 pm

I have just submitted a complaint to the Advertising Standards Authority, re: ETOO/CCC and referred them to this site. I would exhort anyone who has had dealings with ETOO to do the same. If they see large numbers of people complaining about this company who can show they have received nothing for their money, it can all add to the turning up of the heat on them

by **dee2** on Thu May 22, 2008 3:33 pm

Just opened today's post

Letter from the scrotes allegedly from their legal dept. They have completely ignored what we said in our cancellation letter about the lies they told us and warn this is the last communication we will receive before they instigate county court proceedings and that they are going to pass our file to their solicitors. I wonder where they are? 9 Wimpole St. perhaps? Given us 7 days to come up with the cash. Funny that, they gave us 7 days in their previous letter 2 weeks ago.

Anyway copies of this threat shall be forwarded to Trading standards and the European Consumer Council, probably to TATOC as well.

Will keep you updated

by **dee2** on Thu May 22, 2008 4:24 pm

PML and anyone else in the same situation

Here is the wording re: the doorstep sellling directive, I received it today from the UKECC." The Doorstep Selling Directive provides that where you enter into a contract as a result of an unsolicited contact, the trader is required to provide you with written notice of your cancellation rights. If this notice is not provided at the time of signing the contract, the contract will be void and unenforceable against the consumer. This means that you will be entitled to cancel the contract and obtain a refund of your deposit and will not be liable for any further payments"
Your solictor can check with the UKECC at:

UK European Consumer Centre
Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon, SS15 6TH
Tel: +44 (0)8456 04 05 03

Fax: +44 (0)8456 08 96 00
E-mail: ecc@tsi.org.uk
Web: www.ukecc.net

Fred2, I don't understand why the above wouldn't apply to a fly/buy. The contact is still unsolicited, so I would have thought it would apply.

by **PML** on Thu May 22, 2008 5:19 pm

Thanks Dee2 and Fred2, I will go back to the UK solicitor with the info you both provided me with and try again. It might be that I spoke to the Clerk, not the solicitor - perhaps he does not know?

PML

by **Fred 2** on Thu May 22, 2008 5:48 pm

Dee2 If you go on a fly/ buy you arrive at the sellers by appointment and you contract with the seller. The unsolicited approach was by the fly/ buy operator. The connection is insufficiently close - unlike being dragged in by a tout.

The regulation is designed to cover contracts made away from the seller's business premises. The interpretation placed on it by the Spanish consumer protection department is quite broad in any event - they consider that the contract process starts when you are approached by the tout - off the premises.

by **dee2** on Thu May 22, 2008 6:02 pm

Sorry, still don't get it.

The approach is made to you in unsolicited phone calls to your home, (off their premises). You take them up on their offer of a week's "free" accommodation provided you attend a presentation. You do not know what you are going to see until you get in there. Global Vacations were the ones who made the unsolicited approach, and Global Vacations were the ones who were doing the selling. They are the ones who are sending the threatening letters. I don't see how the connection is not close enough.

by **Fred 2** on Thu May 22, 2008 6:56 pm

The approach in the UK was almost certainly made by a call centre.

It works for Spain because of, as I said, the broad interpretation of the Act which the Spanish consumer protection people say that they use. Presumably they are confident that the courts will take the same view.

In practical terms I do not see it working if your local garage phones you to see if you would like to meet them one evening to see their new range - you have no thought of buying but you are persuaded and buy the car - and you try to take it back the following weekend. Nothing wrong with it - you just decided that you didn't want to bother. Same principle. Same EC law.

by **al_pacino** on Thu May 22, 2008 8:38 pm

Hi Fred 2,

I believe that if the contract is not signed on the scums business premises, then it is NOT legal and binding.
The business premises of Club Class Concierge is registered in Gibraltar and NOT in Miraflores or The Canaries.

The company that countersign your contract in Miraflores is VACATION SERVICES SPAIN... This is not represented as CCC and is NOT officially their business address as far as I am aware.

Fred, I understand where you are coming from when you advise a solicitors letter, but that costs money.

I know a very reputable, international solicitor and he has advised me that most UK solicitors would have to employ the services of a Spanish Solicitor because of the differences in law.
This obviously incurrs additional cost to the client.

I was advised to instruct my credit card company to "claw back" the deposit and to write a letter of cancellation of contract to the scum by INTERNATIONAL REGISTERED POST and this would suffice.

I was advised only to use the legal process, via my solicitor, should visa be unsuccessful in getting back my money and the scum definitely go to litigation.

otherwise, I was advised that I would be wasting my money.

I have a very good solicitor that cares for his clients and wont advise action unless he thinks that it is proper and correct to do so.

How many times do I have to reiterate this to you guys.

CONTACT TATOC......PLEASE........

They want to stop these B******s now.

We are all concerned with our own problems and getting our own money back, but this will not stop the scum ripping off other people.

Do you want these b******s to carry on living the life of riley, drinking, eating good food, driving flash cars, relaxing on the beach and having a good time in general whilst elderly, disabled and good people that work hard for a living are paying for it, worrying and being concerned how to get out of the stupid illegal contract.

Come on guys we have enough problems to worry about in the UK without these b******s giving us more.

CONTACT TATOC......THEY WILL HELP YOU AND WILL FINISH THIS EPISODE FOR ONCE AND FOR ALL.

Solicitors etc, etc are ok individually, but we need a united effort to stop these idiots.

TATOC and the OTE + the UKECC are the answer.

I am convinced of this

Al