Incentive Leisure Group?

[nix]

Contact your local Citizens Advice Bureau. I think you simply have to state that you are cancelling within the 7 day cooling off period as you were misold a product that wasn't as described. They won't cancel it anyway, so its a matter of being able to say/prove you sent a cancellation letter wishing to cancel the agreement and have monies refunded, so that you can get the money back via CC co.

Some info:
http://www.adviceguide.org.uk/index/you ... _clubs.htm

[stez_2]

df - this might help " it is a criminal offence to make false or misleading claims when drawing up a legal contract"

[Fred 2]

1) There is no 7 day cooling-off period because the presentationwas on business premises by appointment. That's why they work like that.
2) Stez 2 - from which law is that quote taken? It seems to be misleading as it appears to say that it is an offence to make such statements when one is, simultaneously, drawing up a contract. The problem here is that the contracts are watertight - it is the sales spiel which is dishonest.

[df]

I have just spoken to a solicitor in Spain who deals with Timeshare.

I am advised that my statuary european consumer rights have been breached by the lack of cooling off period.

Fred2,

Canyou provide some guidance as to what it should say then? Sorry if i'm being a bit of a nit wit, but just want to get this right.

[Fred 2]

What should what say?

If you are hauled in off the street in Spain you should get a 7 day cooling-off period under their "doorstep selling" regulations.

If you attend an ILG presentation, on their premises, by prior appointment in the UK you do not get a cooling-offperiod.

[aramis]

The undermining of the 7 day cooling off period, simply by arranging to have presentations carried out 'on their premises', is the most appalling example of misuse of consumer law. One wonders how and why the combined 'brainpower' of government, Civil Service, and legal profession, could allow such a gaping hole in the law - though in light of these morons recently losing the entire personal records of 25 million people, maybe we shouldn't be too surprised!
There are other types of legislation which might come into force, should ILG ever decide to take legal action against anyone. Misrepresentation is probably the main argument, but the 'Unfair Terms in Consumer Contracts Regulations 1999' would also apply. Under UK law, the Unfair Terms in Consumer Contracts Regulations 1999 applies to standard contract terms used with consumers. These protect consumers against unfair standard terms in contracts they make with traders. A term is likely to be considered unfair if it causes a significant imbalance in the parties' rights and obligations under the contract, to the detriment of consumers. The regulations say that a consumer is not bound by a standard term in a contract with a trader if that term is unfair.

[aramis]

df, what should you say - simply that you are canceling due to misrepresentation on their part. You don't have to, and indeed shouldn't, elaborate, nor need you mention a 7 day cooling off period.
This organisation did in fact make an agreement with the OFT to allow a 7 day cooling off period for all agreements, and this is well known to all UK Trading Standards officers. The fact they have chosen to renege on this agreement is not something which will be in their interest should they ever go to court.
Send your letter by recorded delivery, and send a copy to OFT along with any correspondence you receive from ILG. If you paid by credit card, then you will also need to prove that you have formally canceled this agreement, should you wish to reclaim any deposit from your card issuer.

[Fred 2]

Aramis - if the doorstep selling regulations were to extend to all contracts undertaken on business premises, which they are not intended to do, they would apply to the purchase of socks or spuds. The real problem is the failure of government to bring all "extended period" holiday contracts such as holiday clubs into the Timeshare regulations. They have been promising to do this since 2002 at the latest.

http://www.publications.parliament.uk/p ... 521h05.htm
and they don't (in the person of the OFT) even use the regulations which do exist to the extent that they could.

[df]

Another twist to the tale....

Have finalised the cancellation letter, thanks to all of your help, we have kept it very brief, as suggested. However, we can only find 2 adresses on the entire paperwork given to us. Both are for ILG, one is the Lichfield office, and one the Office in Birmingham (Sutton Coldfield).

Lots of poeple say they have sent about 6 letters, and i would like to ensure a simlilar coverage with the cancellation letter. Can anyone advise where else i should send to???

[Fred 2]

There are two Incentive Leisure Group companies. The addresses shown below are the Registered Offices of each. Pick the one that you contracted with and send a copy to the appropriate one. The R/O of a company is its 'official residence' regardless of where it does business.

INCENTIVE LEISURE GROUP (MILTON KEYNES) LIMITED
WHIT LEATHER LODGE BARN
WOOLLEY ROAD
SPALDWICK, HUNTINGDON
CAMBRIDGESHIRE PE28 0UD

INCENTIVE LEISURE GROUP (U.K.) LIMITED
223 WALSALL ROAD
FOUR OAKS
SUTTON COLDFIELD
WEST MIDLANDS B74 4QS