by zoesmith on Tue Mar 10, 2009 16:41 pm
my mum rang me saying somebody had rang her and told her they were putting 248 into her bank,she is 67 and has dimentia,she didnt know what it was for and she coul'nt understand the person due to not being english.(3 months earlier she had had some fraud of 300 pound go out of her bank,which we could not trace,except it was a company in Australia,the bank refunded my mum this money).
My mum told me the company who had contacted her told her she had won some vouchers aswel. The day after i took her to the bank to get some money,her bank said "insuffient funds".The company had taken 248 pound out of her account within 6 minuites of the phone call the night earlier.The bank informed me i had to wait to see if the vouchers came before we could do anything.
The vouchers have arrived, and i have contacted the company on 13 occassions to explain my mum is 67,has dementia and cannot medically go on holiday,she does not have earnings of 20,000 pound,and could we have a refund due to the incompitence of the sales eople who sold her this.SHE DID NOT GIVE ANY CARD DETAILS,SO HOW DID THEY GET THE BANK DETAILS ANYWAY. i have got told my a Mr Alan Smith (who said he was the Manager,and told me to speak to nobody else about thi other than him,all 12 times i asked for him, never avaliable,he will call you back)I have never spoke to him since, lost my patience the last time with the sales man and said i have rang 13 times,he never rings me back so i will wait,He told me Alan is a very busy an and deals with lots of complains and does ring everbody backeventually.WHAT DOES THAT SAY ABOUT THE COMPANY THEN.
It is now 2 months later,i have heard nothing of them and dont know which way to turn to get my mums money back,she is still overdrawn in her bank as her pension does not cover his with the bill money and food bill.Although i know there just a scamming company who cannot do anything to her,she has got it into her head that they are going to come to her house,she now is frightened to go out and leave the house,and she is frightened at night.
How can a company telephone old people and know there state of mind,how much money they have coming in or anything.
It seems funny though my mum didnt give any card details that time,but the fraud in her account the 3 months previous was from a company in Australia,thats all the bank could find out.Seems funny this company has a office in Australia.
If anybody can help me please do as im at my wits end on what they have done to my mum.