Joined: 24 Jul 2008
Posts: 3
| We booked our holiday through sun4udirect.com and everything seemed fine (apart from the price on the site being £325 and it actually costing £410 when we rang to book)
anyway we got our confirmation email saying we fly on the 26th at 1am and return 8 days later, but our hotel was booked from the 25th for 7 days so i rang and got that amended with no problems, but then i got a letter this afternoon saying we fly on the 27th at 1am and obviously our transfers and hotel arrangements are all wrong again, so i ring up and get passed around for 10mins with them basically telling me its my mistake even though I’m looking at the letter and confirmation booking email while there telling me, and in the end give me a customer service number to call.
i called the customer service number and get put into an automated loop which ends up getting sent to a mailbox to leave a message so i ring back the booking office and they tell me the customer service is closed until 9am tomorrow (why they didnt tell me this when they gave me the number i dont know) so now i have to wait another day to find out if we need to head to the airport tomorrow, i also will loose my deposit i made on the mini bus i hired to take us tomorrow if i need to change the times.
so i have been messed around and been left out of pocket and have lost a day of my holiday is there any way i can claim for any sort of compensation? i wouldn’t mind if they even apologised but they just tried making out it was my own fault when i was only arranging transport on the agreed flight times and the times i received in my confirmation email
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