Holiday Mania


Find out the lowdown on who you hand over your hard earned cash too!

Postby adream on Sun Aug 20, 2006 12:48 pm

Hi
Just wondered if anyone has booked a holiday with holiday mania and if they had any trouble getting through on the telephone??? It is the 1st time i have booked a holiday on the internet. I paid a deposit last week, had no trouble gettin through on the phone. I have been tryin since friday to get through and the phone just keeps ringing out. Am i worrying about nothing and they are busy or is this another internet scam. can anyone help??
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Postby carol bozward on Sun Aug 20, 2006 12:59 pm

hi, just got on-line to holidaymania.co.uk. with google, the site appears ok, abta bonded etc., etc. try site again and see if their is a contact us link, and explain your problem... there is a telephone number on the site and the operating times at the week-end. just checked again, there is a contact us link, and their telephone number is..0871 222 0606

good luck


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Postby adream on Sun Aug 20, 2006 13:22 pm

Hi Carol,
Thanks for checking website, The telephone number on the website is the one that i have been trying. I have sent them an e-mail so fingers crossed. Hopefully they are just busy and i am worrying for nothing as usual.

Ang
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Postby carol bozward on Sun Aug 20, 2006 13:56 pm

hi, again... mosty when you pay a deposit or pay any monies, you can download your receipt.. and all the details of your booking,the receipt/invoice usually had a booking reference number on it.. making it easier to change any details of your holiday on-line etc., everything should be ok

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Postby HW Bex on Sun Aug 20, 2006 14:07 pm

Holidaymania are part of "The Freedom Travel Group".
If you check out the Abta and Atol numbers they all check out.

Maybe they are just having problems with the phonelines or are just busy.

Try it again in a while.
:)
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Postby adream on Sun Aug 20, 2006 20:28 pm

thanks for your help, still no joy getting through to holiday mania, have headache and have decided to give up trying for today. Will try again tomorrow. Hopefully just faulty phones or no staff over weekend. Thanks again...
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Postby HW Chris on Sun Aug 20, 2006 22:24 pm

Hi,

As they are part of the Freedom Travel Group/Co-op Travel you should try their head office if you are having trouble getting through.

Their number is: Tel:+44 (0) 800 050 1022

Explain your problem to them and they may be able to give Holiday Mania a prod on your behalf.

Chris
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Postby adream on Mon Aug 21, 2006 16:54 pm

Problem sorted. Rang Freedom Group, they have had a few phone calls concerning this matter today. Think it may be a fault with the telephones. They are e-mailing Holiday Mania.Thanks for all you advice and looking forward to my first visit to Turkey in October....
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Postby HW Chris on Mon Aug 21, 2006 17:11 pm

Good stuff, glad it helped.

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Postby HW Bex on Mon Aug 21, 2006 21:44 pm

Glad it is all sorted.

:)
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