Imperial Travel Ltd

[McGill]

I have just joined Holiday Watchdog today. Can someone please let me know how you put in a question to be answered? I cant figure it out. thanks

[quincey31]

I booked a holiday last weekend with Imperial Travel. Got confirmation through really quickly and all details seem fine except the price: they've added on �50 per person that I did not agree to. Any advice? Tried to call the agent I booked it with and they weren't there,they just told me to ring the main customer services number during office hours.
I double checked the final amount with him but I don't have any proof of this as it was over the phone. Are ABTA able to help with this kind of thing?
Thanks for any advice you may have...

[mrt54321]

I have booked at least six holidays over the last seven or eight years with this company.

I've booked holidays to mallorca, gran canaria and been to various red sea resorts with them.

I just came across this forum while searching on the web for their phone number. I feel that the reviews on them here are incredibly biased against them. We have never had any problems with any of our holidays and have always thought they were incredibly good value.

I think you will find that the number of people that have a problem with their booking is a tiny minority out of the overall number of bookings that they do.

I've checked their details with companies house, they have been trading for ten years and had a turnover last year of almost �20 million.


Anyhow each to their own, I will happily continue booking with them I would suggest you take these forums with a large pinch of salt!!

[bugsbunny]

The only reason I am on this site is because we booked to go on holiday with these people and would like to reassure other people who have booked. After reading the comments on this site my friend was really concerned so yesterday I e-mailed them about our concerns and today I had a reply and they are sending out hotel confirmatiom. I was so pleased with their quick response and they said if I had any more questions not to hesitate to get in touch. I hope this puts alot of you at peace and hope you have a really good holiday
e-mail address [email address removed]

p.s. i wouldn't worry if you don't get a quick reply they may have rather a lot of replys to answer

[scattybat]

i have used imperial travel 3 or 4 times to go to turkey and egypt. i have never had any problems. yes it is hard to get through to customer services but they have always been really helpful when i have spoken to them. i have just booked with them again and i have no worriesabout it. everyone has a nightmare holiday story to tell, but hardly anyone mentions when things go right. i personally dont think imperial are any better or worse than any other company. hope you enjoy your hols!

[sambo33]

I have booked with these for the first time due to fly out in 3 weeks time and after reading this review was getting really worried as tickets haven't arrived but have just phoned them and got through straight away to be told tickets are sent out 7-10 days before departure so feeling much better now.

[SWISHB2]

2 days ago I booked a holiday for 4 adults and two 3 year olds to Turkey after seeing offer on Teletext. I had paid after being given impression offer could go soon without reviewing all details. When I did review the holiday it was 50/50 and at the far end of most common resorts in Alanya. I want to cancel or change to a closer location to the airport as I dont want a 2hr transfer with young kids in the early hours. I am supposed to get my papers and tickets next Wednesday but am very concerned by all these comments. How do I cancel or change holiday without losing all my money?

[mahmoudzizi]

Yes, I had a problem with them about name mis-spilling which was not my fault and was forced to pay �70. Staff very impolite and discourtious. Management is incompetent to the extent that I have been sent by mistake another customer travel documents! I would never have anything to do with them again and decided to take them to court unless they re-pay the �70 I was unfairly charged for a mistake I have not committed.

Moo

[lucymarie]

i have had to just cancel i family from my booking which was a big party and do name changes, and it was frustrating on both sides but we have managed to sort alll out ok, i get through to them directly on this number01189180000 i was told when i boked no transfer included antil i noticed something on the internet an rang the hotel up and then gt back to imperial ravel and spoke to someone els who confirmed yes i do but otherside evey thing ok and they are protected by abta and says on invoises if they did go into liquidation you are covered i have recomemded 2 friends to tem who have boked as wel so no i have had more prblems when i boked with thomascok over te phone last year, quoting a price over the phone and when the invoice came it was diferent

[ireneb]

I have booked with this company, this week never found it hard to get through too them found them very helpful go on tuesday, will let you know how it goes. irene