Imperial Travel Ltd

by **Loulou2822** on Tue Aug 18, 2009 15:14 pm

Sorry, totally agree ...nightmare! Terribly rude with the exception of helpful guy named Leon. The Manager??!! Jim, exceptionally rude! After trying to get through to him countless times he ended up swearing at me and taking a further £100 off my credit card without my sayso!
Actual holiday was most enjoyable but it was marred at the start by the stress, unpleasentness created.. just not necessary!
Would never put me off Marmaris, makes any hassle disappear on arrival but I would like to initiate a takeover bid and show them how it could/should be done!
If the contacts in Turkey want to get in touch with me i would be more than happy to take over and probably improve sales, customer confidence!
Am still waiting for my £100 to be refunded....!

by **frosty** on Mon Sep 21, 2009 10:53 am

i returned from a holiday to egypt booked thru icelolly.com via this company. may i say after reading other comments i was very worried, but there was no need.
i phoned 3 times just to have my mind put at rest and the phone was always answered and i was always dealt with well, i did print of my own details and hotel and transfer vouchers which i was worried about but all that was fine. our flight tickets arrived 2weeks before we went via monach.
the flight was delayed but that was not there fault, iwas meet at the airport by a transfer company and taken straight to my hotel where we did have a room booked, we where meet the following day by a rep who told us lots of local info and when we would be picked up for flight home, and they where there on time to take us take to the airport.
All in all a very good holiday for a very good price......no complaints here...

by **mandamoe** on Mon Sep 28, 2009 13:07 pm

THIS COMPANY ARE ABSOLUTE NIGHTMARES, I BOOKED TO GO TO EGYPT IN DECEMBER AND THROUGH NO FAULT OF MY OWN NEEDED TO BRING THE HOLIDAY FORWARD 4 DAY
S, I WAS TOLD THIS WAS NOT POSSIBLE AS NO OTHER ROOM WAS AVAILABLE ON OTHER FLIGHTS, GUESS WHAT THEY WERE ADVERTISING THE SAME HOLIDAY !!
AFTER TRYING TO NEGOTIATE THEY WANTED ANOTHER 700 POUND FOR THIS, I CAN NOT AFFORD TO DO THIS SO HAVE NOW BEEN TOLD I HAVE NO ALTERNATIVE BUT TO CANCEL, LOOSING THE 300 DEPOSIT. THEY ARE RUDE OBNOXIOUS AND HAVE NO COMMUNICATION SKILLS WHATSOEVER, I ASKED FOR THE MANAGER AND HE WAS JUST AS BAD !! PLEASE PAY A BIT EXTRA USE ANOTHER COMPANY AND STEER CLEAR!

by **jamie,coulson** on Mon Sep 28, 2009 19:45 pm

I Found imperial travel ltd via a web site namely icelolly.com, we first got in contact with them on the 21/09/09 around 9.30pm. we booked our holiday and paid the sum of £800 with a outstanding balance of £198.99 all was fine and I was told it would be fine to pay the balance the same time on friday. They then got in contact with us friday afternoon saying our flight times have changed which was not a problem. i then called back on the friday night to pay the balance and they told us we can only pay between 10-4, this was the first we knew of this and thought it was strange as we made a payment to book our holiday later than this time, i then phoned back monday (28/09/09) afternoon on my lunch break to pay the balance, they said they was busy, and took my number and said "we will call you back in 10-15 mins later" 1 hour 20 mins later i received a phone call, unfortunately due to my line of work i was unable to take it, we then phoned up later that evening just to confirm our holiday was booked and ask a few more questions as we have very limited details about our holiday and are trying to arrange transport to and from the airport. The company answered my first question and continued to hang up on me, over all i found this company rude abrupt and was not willing to help in any way, with only 2 days left until our holiday we still are unsure of all our details and £198.99 left to pay.

by **Knocka** on Sat Nov 07, 2009 11:29 am

BEWARE OF THIS COMPANY!!!!!
We booked a holiday with them over the phone. They told us they would take 692 out of our bank, they took 2 unequal amounts totalling 753? After 7 requests for written confirmation & 18 days after the original phone call we received a letter saying we owed them 318! I spoke to a guy called Adam who is a director. I asked for confirmation of flight times etc only to find out they had booked us for 7 nights not 14? Next day they phoned and said they had got the 2nd week for us but it would be an extra 200. We refused to pay any more money. They then asked me if we wanted a full refund which we accepted and got within 48 hours. ABTA have asked them for their comments & surprise surprise it's all our fault!!!! Be carefull, we've since talked to someone who has had the same problem, they didn't get their tickets ( or any written confirmation) until 2 days before departure. They found that they had only been booked for 7 days instead of 14. It cost them an extra 30 each, which company? You guessed it! How many more people have suffered this "misunderstanding" over the number of nights?