Olympic Holidays - Never Again!

by **mags007** on Sat Jul 12, 2008 6:27 pm

I will not book with Olympics Holidays ever again. When we arrived at the hotel, the travel representative was helpful and friendly. Especially when he was selling excursions to us! When the holiday was over, I was not informed that the 'all inclusive' package finishes at 12.00pm after checking out. We were given a lunch and drinks voucher. What Olympics did not take into consideration was our flight times. Originally our flight was 22.00 with a pick up time of 19.20. Then I found out by accident, just by talking another guest that our flight was delayed for 3 hours and our pick up time was changed to 22.20! This was not communicated well and if I have not bumped into this other passenger we would not have known about the delay. I contacted Sayed, the rep, asking if there are any courtesy evening meals or any refreshments. The reply I got and these are his exact words: - 'there's nothing I can do for you'. 'I have re-arranged for your tranfer 3 hours later so you are not at the airport too early, that's all I can do'!
I feel that since Olympics Holiday have received the payment and it was the end of the holiday, they did not want to know our requirements and were not interested in helping us whatsoever. They are unprofessional and ineffiecient in the and this has left a very bad taste after the holiday.

by **Helspeth** on Sun Jul 13, 2008 11:27 am

All-inclusive and H/B packages almost always end at 12 noon on the day of checkout. It would have been in the small print in the brochure, but its standard anyway.

Regarding delays, yes they should have informed you, but again its in the small print how long it has to be before they give you complimentary food and drinks. You are better off sitting at the pool at your accommodation enjoying an extra couple of hours rather than bored at the airport.

by **young knowlege** on Sun Jul 13, 2008 2:53 pm

at least they delayed your pick up time, with some companies they dont bother and just leave you waiting at the airport for longer periods of time.

This does give a bad final experience to the holiday and i think in most cases communication such as in this instance being at night no one from the company is around or interested in the issue.

by **leisurelad** on Sun Jul 13, 2008 9:28 pm

It is unfortunate at the end of every holiday if you get a delay but i think olympic have done the right thing by keeping you at the hotel rather than in an airport for the extra 3 hours.

I use to deal with delays on a day to day basis and from what i can see from your post, they have done what pretty much any other regular tour op would do, infact they have probably done more than what they should have. It is the airlines problem to deal with but to make it easier on the tour ops customers, they will try and keep you in resort if possible.

As for the all inclusive, that will allways finish at the time of check out, some hotels may allow you to keep the all inclusive up untill you leave but will prob make a small charge for this. Nearly all hotels work on the basis that your accommodation is available from 1400 on the day of arrival and check out is at 1200 on the day of departure, the small print will confirm this and also mention about the all inclusive etc.

olympic holidays may not allways be the best tour op but i can think of alot worse ones out there.