On The Beach.com

by **Chudsey** on Tue Jun 26, 2007 9:27 pm

Hi there

I have used OT Beach lots of times in the past and have never had a problem except a very very last minute holiday. If you book on line there system is not live so you don't actually book the holiday at that time on the net. They check within 24 hours after you've put in your holiday details on their system and let you know if the holiday is still there. ALWAYS RING THEM UP FOR LAST MINUTE HOLIDAYS. YOU LOSE YOUR ONLINE DISCOUNT BUT THE HOLIDAY IS BOOKED WHILST YOUR ON THE PHONE AND STILL CHEAP.

I wonder what the % of complaints is to the number of hols / flights sold. They must sell an enormous amount of holidays at the prices they charge.

Hope this helps someone

by **taralouisec** on Sun Jul 01, 2007 2:25 pm

last august i travelled with the company and booked both the hotel and the flight, but when we got to the hotel at 3am they told us we could not check in until 2pm!! they would not offer us a room even though this was the companies mistake,, so we ended up spending our 1st night sleeping on sunbeds!!

by **gellifeirion** on Mon Jul 02, 2007 8:00 am

Booked with otb and received all travel vouchers IT STILL A BIT WORRIED!!!!!!!!!!!!!

by **leroy180** on Mon Jul 02, 2007 9:52 am

Just booked a holiday with otb on sat nite for next March to Gran Canaria just under �270 each self catering. Hoping everything well be ok and no extra charges awaiting email confirmation from them.

by **tracemcd** on Mon Jul 02, 2007 1:48 pm

Hi, I returned one week ago from a 2 week holiday in Turkey, booked through OTB.

Initially, when I booked it, I got a telephone call the next day to say that they had misquoted my hotel and we had to pay an extra �250 which we did. We then noticed on our bank statement 2 weeks later that they had proceeded to take another �250 out, on top of the extra payment they had already received. They did however lodge it back into our account, however nearly 2 weeks later I might add.

They completely mis represented our hotel too and through talking to other people whilst there, this had happened to them too. The hotel we were actually staying in was not the one they advertised but noone would do anything about it for us while we were there.

Apart from that, everything else went pretty smoothly but I would never book through them again. I think it would definitely be worth paying that little bit extra with a reputable company, at least you're ensured of where you're going and how much you're going to pay!

by **leroy180** on Tue Jul 03, 2007 2:44 pm

Just booked a holiday with otb on sat nite for next March to Gran Canaria just under �270 each self catering. Hoping everything well be ok and no extra charges awaiting email confirmation from them.

Had a phone call yesterday 2 say that the flight price had been increased by �15 per person. Hopefully no more charges now. Fingers crossed.

by **ellis** on Wed Jul 04, 2007 9:45 pm

Hi
We have just got back from a holiday booked with otb and have had no problems what so ever.Everything ran smoothly, hotelwas as described, flights were good and no extras to pay.
Sue

by **OTBEACH.COM** on Thu Jul 05, 2007 2:28 pm

Message from On The Beach Holidays

We welcome these discussions and feedback on this and similar websites regarding our company. Whilst we cannot comment on every individual case we can assure any of our existing customers or potential customers that what we are interested in first and foremost is supplying great value holidays and good support should you need it prior to during and after travel.

Whilst the internet is a great tool for free speech it is unregulated and unfortunately we cannot respond in detail to every negative post written about us. We are however very positive that the majority of our customers are satisfied with the products we offer, our working procedures and our support services. 300,000 passengers so far this year can't all be wrong.

We welcome your comments and should you be an existing customer who does want to discuss any problems you may have experienced the avenues to do this are available to you our website under the FAQ's section. We always respond to any customer correspondence positive or negative.

We wish all travellers a happy holiday - On The Beach Holidays

by **OTBEACH.COM** on Thu Jul 05, 2007 2:31 pm

Message from On The Beach Holidays

We welcome these discussions and feedback on this and similar websites regarding our company. Whilst we cannot comment on every individual case we can assure any of our existing customers or potential customers that what we are interested in first and foremost is supplying great value holidays and good support should you need it prior to during and after travel.

Whilst the internet is a great tool for free speech it is unregulated and unfortunately we cannot respond in detail to every negative post written about us. We are however very positive that the majority of our customers are satisfied with the products we offer, our working procedures and our support services. 300,000 passengers so far this year can't all be wrong.

We welcome your comments and should you be an existing customer who does want to discuss any problems you may have experienced the avenues to do this are available to you our website under the FAQ's section. We always respond to any customer correspondence positive or negative.

We wish all travellers a happy holiday - On The Beach Holidays

by **HW Techie** on Tue Jul 17, 2007 3:28 pm

Welcome all!

We're happy to see OTbeach taking this step and posting on the HW forum.

If you do have an issue with OTbeach as a customer, please take it up with them first directly.

If you then feel you have cause for grievance please feel free to post your experience and/or opinions.

It's nice to see a travel agent at least participating in the discussion and OTbeach should be applauded for this, but again we would ask that your first point of contact should be with them.

To OTbeach - Welcome to HW and we look forward to your continued participation.

HW