Re: Sunmaster.com?

by **alfie306** on Fri Aug 22, 2008 21:31 pm

PLEASE PLEASE DONT BOOK THROUGH SUNMASTER . I LIKE MANY OTHERS BOOKED ON LINE A HOLIDAY TO MAJORCA WE WERE CONTACTED 24 HRS LATER TO BE TOLD THE HOLIDAY HAD BEEN INCREASED BY 200 POUNDS I VERY FOOLISHLY BOOKED [this was in april to go in sept 2008] THEN IN JUNE I RECIEVED A PHONE CALL TELLING ME THAT MY DEPARTURE DATE AND FLIGHT TIME HAD CHANGED THIS WAS NOT A PROBLEM THEN 1 WEEK LATER THEY RANG ME AGAIN AND ASKED ME FOR ANOTHER £160 I DECLINED AND THEY SAID I WOULD GET A FULL REFUND OF £1100 NUMEROUSE EMAILS AND UPTO NOW 15 PHONE CALLS I AM STILL WAITING FOR MY MONEY THEY ARE NOT ABTA REGISTERED SO STEER WELL CLEAR THEY ARE A COWBOY OUTFIT

by **curvybird** on Sat Aug 23, 2008 12:28 pm

We travelled to Turkey via sunmaster 2 years ago. Upon our arrival the hotel we had booked was closed, which didn't impress us initially as you can imagine. We had no prior warning of this. The rep later claimed this was due to the fact that we didn't book our transfers through them and chose to make our own way from the airport. However, i must say that they MORE than compensated us...we were upgraded from a 2* hotel to a 5* hotel which was just up the road. We had no other problems whilst there and considered we had excellent value for money.
Hope this helps.

by **curvybird** on Sat Aug 23, 2008 12:33 pm

We booked via a company called travelvalue to travel in May and they were great. We are going back through them in September. You can book flights and accomodation seperately. As with all these kind of sights though, you never seem to get a rep in the price so although i have never had a problem, if you do then you have to try to sort it yourself. This doesn't worry me as i don't have children to consider. If i had kids then i think i would rather had an on-site rep to fight my battles for me!

by **Dee83** on Wed Aug 27, 2008 16:09 pm

Ihad no probs....remember after u get ur quote to telephone book using the number on top right hand side of the page. This means your hols is booked same day....thus no hike in price quotes!! got tickets in plenty of time!! Ifound the lady on the phone really friendly and helpful too.

by **ubermo** on Thu Aug 28, 2008 14:07 pm

When I booked with Sunmaster in May the application on line was a request. They ring you back and quote a higher price but as it was only a request, this works both ways. I declined the offer and said I would go with Thomas cook as it would work out the same price and include transfers. I was called back and offered the holiday again at the same price, which was about £60 cheaper than Thomas cook but they would include the transfers, I accepted. The only problem I had they got the age of 1 child wrong on the flight ticket, it took ages to get through on the phone. Everything went well & we enjoyed our holiday in Tenerife.

by **mc nab** on Sun Sep 14, 2008 09:28 am

wished i checked this forum.Before booking with sinmaster.I too have been conned. put my details on the website for flights and hotel,only to get phone call Next day .web price 645.75 new price 775. paid new price. call recorded also .Checked next day same holiday 600. phoned too complain fobed of by a female devil.as call was recorded i too can not claim as i agreed to this new price

by **micks** on Sun Sep 14, 2008 17:32 pm

I have recently been with sunmaster on a holiday to spain. They were a very good tour operator. I would recommend them.

by **lolly145** on Thu Sep 18, 2008 13:55 pm

can anyone tell me i have booked a late deal with these and although they sent me the accomodation details and transfer voucher I only gor a ref number over the phone for the flights is this correct or do i need written confirmation.

by **vladislav2008** on Sun Oct 26, 2008 12:03 pm

sunmaster very bad compani I choos hotel from ther computer file thei cool me back tell hotel not available sogest me get anather one for 170 pounds extra I agreed becose havent time to look another I boot retern transfer from the airport In Tenerife noubodi mit me I ask loucal travel thei tell me your compani shud to sent travel voucher sunmaster sent me documents but not a travel voucher hotel there I was staing was less then 3stars I pay more many for bad hotel Then I cam back phone them tell about transfer problem Thei promise to resolv problem I phon them agein sunmaster blame loucal agency Noubody retern money back SUNMASTER reali wers compani in UK

by **growl tiger** on Sat Nov 07, 2009 17:45 pm

SUNMASTER BEWARE. beware the price they advertise your flights and holiday as may not be the price you end up paying.. we booked online with them and when we spoke to them the flights and hotels were allot more expensive than what they were advertising online.. infact nearly all their flights and all hotels were more expensive than they were adverising.