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pj30notts
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15-04-2008 04:41 PM
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Joined: 15 Apr 2008
Posts: 4
| I have never been disappointed with a travel company as much as what I am now with Thomas Cook. It appears they answer your call within a couple of rings if it is something you are about to buy or give them money.... But do not try to get through to Customer Services once you have booked.... I have tried, 16 times in 13 days, last week I was on hold for 81 minutes and when it finally rang out, they cut me off. They promise call backs and to pass messages on but never do. It can only get worse now they have aqquired My Travel.... How they have the cheek to use such slogans. Our world revolves around you, and Relax and we will do the hard work..... I am only trying to book special needs for the flight.... Wonder if they will pay my phone bill ?
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My Latest Review: Jul 2007 Teguisol Apartments, Costa Teguise (6/10)
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iaintwoeyes
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15-04-2008 08:13 PM
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Joined: 11 Jan 2006
Posts: 2243
My Profile
| Agree totally with you there pj30notts.
I spent 220 minutes on the phone to their customer service dept to check if I had deffo booked seat together for myself and my teenage daughter on the plane for our recent holiday. I finally spoke to a bloke who confirmed that we had seats together.
Only later to find out that when we checked in, he was blinking lying!!!!!! We didn't have prebooked seats either way!
Still the check-in agent booked them for us, window seats together, their and back and saved me £20 per person.
I probably spent that on the phone call.....hehe!
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My Latest Review: Jun 2008 Hardwick Hall Hotel, Sedgefield (7/10)
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tenpin
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15-04-2008 08:28 PM
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Joined: 19 Nov 2004
Posts: 1568
My Profile
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Just butting in here guys, not my normal department.
But please write to head office recorded delivery, you all need to keep writing in until something is done.
I have done this on cruises where things have gone wrong, spoken to all who complained, either to me or to reception on the ship, and I beleive a vast number of them did write to head office.
We were given a on board credit for our next cruise with the company, to be honest don't know how many got it, but at least three whom we were in touch with.
Bloody pester the Bug*** till they sort it out.
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My Latest Review: Jun 2008 Grand Princess Cruise Ship (9/10)
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Gralor
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19-04-2008 09:34 PM
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Joined: 03 Mar 2008
Posts: 29
My Profile
| Write to Head Office recorded delivery.....and they will ignore that as well. I know, I have done it.
I have just started County Court proceedings against them to get my deposit back on a holiday they cancelled. My guess is they will ignore that tool.
Thomas Cook are in absolute meltdown. I would not be surprised to see this Company go under. So then I will have to get my cash back from my Insurers.
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jd1
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22-07-2008 03:05 PM
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Joined: 01 Jul 2008
Posts: 31
My Profile
| booked with tc in may over the net got message stating problem with apartments foned and re-booked paid deposit over fone was told could only do it with c/card coz my b/cardnot acceptable only to find 2 days later that the original deposit from net had been taken out of my bank took them 32days to repay my deposit stillwaiting for apology and a letter from them even tho they said it would be done within the abta stated 28 days wont be going with tc eva again staff totally unhelpful. rude and arrogant tc total crap
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jd1
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05-08-2008 06:12 AM
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Joined: 01 Jul 2008
Posts: 31
My Profile
| well im still waiting for my letter from thomas cook surprise,surprise!!but im not letting them get away with it. and it wont spoil my holiday get it sorted when i get back!! only 11 days to go
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