Thomas Cook Update - now im angry

by **calamityjane** on Mon May 26, 2008 10:40 am

Since Direct Holidays merged with Thomas Cook I have had nothing but problems ( as reported on here )

We go to Las Vegas tommorrow, After giving up getting through on the phone I have been emailing them for 3 weeks now and on the odd occasion i get a reply they say everything is amended and the new details have been posted and emailed to me.

Surprise Surprise I have received nothing!

I reported them to Abta 3 weeks ago and 2 days ago i get a form to fill in!

I seriously advise anyone to avoid Thomas Cook like the plague, its the worst service i have ever had the displeasure to deal with.

Only when i get to my Hotel ( if we get there) will we relax! and hoepfully enjoy our holiday.

Jane

by **HW tenpin** on Mon May 26, 2008 10:47 am

Hi Jane,

Sorry to hear about this on going problem, keeping my fingers crossed that you have a great holiday regardless of Thomas Cook.

by **calamityjane** on Mon May 26, 2008 10:54 am

Cheers Tenpin

last year I was moving house and getting married as well as going on holiday and yet it wasnt this stressful!

Jane