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Shiraz
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13-09-2006 10:11 AM
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Joined: 10 Sep 2006
Posts: 3
| Has anybody booked through these??.....
Just want to check they are reputable and not scammers!
Thanks xx
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terence riley
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13-09-2006 05:59 PM
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Joined: 04 Sep 2006
Posts: 7
| "Has anybody booked through these??.....
Just want to check they are reputable and not scammers!
Thanks xx" --- Shiraz
hi my name is terry i booked holiday with sunmaster 4 29th september i am new 2 this site and i saw someone had booked hols 2 turkey with them i asked if they could let me know if every thing was ok but have had pc probs so i dont know if they replied or not
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My Latest Review: Jul 2006 Olu Deniz Resort Hotel, Olu Deniz (3/10)
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Wendy50
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17-09-2006 05:13 PM
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Joined: 11 Nov 2005
Posts: 28
My Profile
| Went to Ibiza with freedom direct this year. It's not a package holiday as they book flight hotel and transfers separately, so no rep.
We found the transfer expensive. It was £40 for private taxi transfers, which didnt seem too bad till we realised we were only 10 mins from the airport.
Everything went smoothly though and would def use them again.
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My Latest Review: Jun 2006 Jabeque Aparthotel, Playa D En Bossa (9/10)
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GNB
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20-09-2006 12:39 PM
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Joined: 20 Sep 2006
Posts: 63
My Profile
| As I get it, they are not scammer but expensive and not good...
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M,K,R&R
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11-05-2007 09:39 PM
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Joined: 17 Feb 2007
Posts: 18
My Profile
| Hi Shiraz, You helped me out with details for my holiday when I was booking it, thanks for the advice.
Looking at the threat above it looks like there are a couple of companies in there that have links in this forum.
I booked with Freedomdirect for 2006 and everything went fine.
But they have made a mistake with my flight for my 2007 hoiday and have me flying home 12 hours before I check out while I am still supposed to be staying in my hotel
They seem to be OK if everything goes to plan but if you have a problem and have to go through customer service you will hit a brick wall. My current problem was flagged to them on 19th March and now 6 phonecalls and 2 emails later it is still not sorted. They have done nothing and never ring back when they say they will. I have contacted ABTA but my feeling is this will drag on and I will get nowhere and will be coming home a day earlier than I have booked and paid for.
Hope your booking went ok.
Mike.
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My Latest Review: Jul 2006 El Pinar Hotel, Torremolinos (8/10)
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scottygirl
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14-06-2007 01:52 PM
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Joined: 14 Jun 2007
Posts: 13
My Profile
| I booked with Freedom Direct in January of this year to go to Portugal on 4th July (3 weeks yesterday). Flights with Globespan, taxi transfers and hotel is the Cerro Mar in Albufeira. I booked, and paid a supplement, for a pool view room. I never received any confirmation and it has taken me at least 20 phone calls to their customer services to get the Accommodation Voucher, Taxi Transfer Voucher and Flight confirmation, everyone I spoke to said they would send it out and they never did. Each time I call them I'm on hold for 15-20 minutes. Eventually I received all 3 confirmations but my accommodation voucher stated "1 bed apartment - standard". I have been trying to sort this out every since. I've only now been told (3 weeks before I go) that the hotel do not sell their rooms at different prices and that my pool view would only be a request and it's not guaranteed! So why have I been charged a supplement for something that doesn't exist?? I could have booked a standard room for less money through a different travel agent! I have a whole list of names of people I've spoken to at Customer Services who all say "I'll look into it and call you back" but never do, I'm now dealing with a manager who is no better! They complain that they don't get time to work on problems because the phones are so busy, but maybe if they got things right the first time the lines wouldn't be so busy with people calling back constantly to try and sort their holiday out.
I'm banging my head against a brick wall also and don't know what to do next! Help?
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My Latest Review: Jul 2007 Cerro Mar Apartments, Albufeira (1/10)
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taya
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15-06-2007 01:04 PM
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Joined: 20 May 2007
Posts: 56
My Profile
| Hi had same problem with sun master .co.uk i finally contacted consumers direct who put me on the right track was told 2 write a letter 2 managing director recorded deliverey had a respone within 7 days all sorted now. i know time is runnin out 4 you but maybe it,s worth a call hope this helps. taya phone no c/direct 08454040506
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M,K,R&R
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16-06-2007 12:27 PM
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Joined: 17 Feb 2007
Posts: 18
My Profile
| Hi, I'm still waiting for customer services at Freedom direct to get back to me and resolve my problem. As it stands they still have me flying home 24 hours before the end of my holiday. I've been to ABTA and they had 28 days to resolve. This has expired so ABTA say they will take it up with Freedom Direct. I might try the recorded delivery letter to MD too. Worth a try I think. I'm not after anything more than what I booked and paid for.
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My Latest Review: Jul 2006 El Pinar Hotel, Torremolinos (8/10)
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scottygirl
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19-06-2007 08:37 AM
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Joined: 14 Jun 2007
Posts: 13
My Profile
| Oh my god, that's awful. I think all these Travel Agents are the same, only interested in taking your money, after that they don't really care if you enjoy your holiday or not.
I hope you get it sorted out, who are you flying with, could you not try to change your return flight yourself?
Hopefully we will both have a good holiday despite the agents trying to mess it up for us.
K
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My Latest Review: Jul 2007 Cerro Mar Apartments, Albufeira (1/10)
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M,K,R&R
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19-06-2007 10:44 AM
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Joined: 17 Feb 2007
Posts: 18
My Profile
| Hi, thanks, flying with easy jet, Freedom Direct have told me that they can get me a flight the following day as I wanted but it would cost ME an extra £150, also they told me I had better hurry and decide as the longer I leave it the more it will cost!! I asked them how much it would have cost if it had been resolved back in 19th March when I first raised it to them.
Rang them today, they say they will sort it out and ring me back, Watch this space...
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My Latest Review: Jul 2006 El Pinar Hotel, Torremolinos (8/10)
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scottygirl
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19-06-2007 11:44 AM
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Joined: 14 Jun 2007
Posts: 13
My Profile
| They are worse than useless, it shouldn't cost you anything if it's their mistake. Laterly I was put on to their supervisor, Joanne, who never ever called me back. Strangely enough, each individual I spoke to seemed really nice and seemed to listen to what I had to say and reassured me that they would sort it and guess what...... they never called me back! I hope you get it sorted out, the last thing you want is to have your holiday cut short by a day. Let me know how you get on.
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My Latest Review: Jul 2007 Cerro Mar Apartments, Albufeira (1/10)
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M,K,R&R
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23-06-2007 08:42 AM
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Joined: 17 Feb 2007
Posts: 18
My Profile
| I got a phonecall, Thursday, they asked me to confirm the day and time I had originally asked for, they said they would sort it out, no mention of cost and that they would send written confirmation. So, just pending seeing it in writing, looks like I'm sorted. Their customer service seems to look at things based on how urgent it seems to be. When they realised I had 4 weeks to go they seemed to jump through hoops to resolve it, shame they didn't sort it 3 months ago, then they might not be so busy!
Good luck with yours and I hope you have a great holiday.
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My Latest Review: Jul 2006 El Pinar Hotel, Torremolinos (8/10)
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scottygirl
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26-06-2007 08:33 AM
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Joined: 14 Jun 2007
Posts: 13
My Profile
| Hi, Hope you get it through in writing, I go next Wednesday and it still hasn't been sorted. Despite them keep telling me that the supervisor or manager will call me back they never have so I put it in writing, recorded delivery, a week ago and still haven't had a response. I've done another letter saying that as they haven't responded I'll be contacting ABTA and will pass my complaint to my lawyer. Don't have a lawyer, but hoping that it might make them do something. I'm not holding out much hope I'll just have to go and hope the hotel take pity on me and give me the type of room I thought I had paid for in the first place! Let me know if you get sorted.
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My Latest Review: Jul 2007 Cerro Mar Apartments, Albufeira (1/10)
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fd.co.uk
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17-07-2007 10:59 AM
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Joined: 17 Jul 2007
Posts: 6
| We are extremely sorry to hear about the problems that you have encountered with our customer service department. The growth of our business over the past few months has put a great strain on the department.
In an attempt to ensure that our level of customer service and response meets the customers expectations we have recruited additional staff, increased the days we are open from 5 to 7 and increased our cs opening ours from 5pm to 9pm during the week and 6pm on weekends.
We have also introduced a maximum response time for queries / complaints and we are very close to ensuring that all complaints are answered within 7 days.
All comments from our customers are taken very seriously. Once again we do apologise for problems that our customers have recently experienced and we are working as hard as we can to ensure this unacceptable level of response is not repeated in the future.
We can assure all our customers who have travelled with us over the last ten years, well in excess of 1,400,000 people that we shall continue to improve the level of service we provide.
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M,K,R&R
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17-07-2007 12:29 PM
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Joined: 17 Feb 2007
Posts: 18
My Profile
| To FD.CO.UK, excuse my cynicism, but I find it a bit poor that you respond to this public forum to try and protect your image, but no one would respond to me directly! I had to constantly contact you to get anywhere. AND re my last note, yes it is now sorted, I was told I would get written confirmation of this... Guess what? I didn't, I had to ring again last week and chase it up again. After a phone call to your customer services dept on Friday 13th July, (I had to connect via your payment line as pressing option 3 wouldn't connect to your customer services number!) I finally got an email telling me you had corrected your error, highlighted to you on 17th March.
You have cost me hours of time, the cost of dozens of phone calls and also I am hiring a car whilst away, I couldn't do this because until you did what was required as I couldn't be sure of my return date. The cost of hiring the same car has now increased by about £40.00.
I didn't get an apology either!
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My Latest Review: Jul 2006 El Pinar Hotel, Torremolinos (8/10)
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sands
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17-07-2007 12:30 PM
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Joined: 16 Jan 2007
Posts: 19
My Profile
| booked with Freedom Direct to go to tossa beach hotel in tossa de mar spain,we got there at midnight 25th june,16 of us and we paid for 6 rooms,on arrival we were told there was NOTHING booked for us, after tears and arguments with management they finally gave us beds at 3 in the morning only to chuck us out at 10 o'clock next morning,we phoned freedom direct and were in contact with them all day,they told us to stay put while they sort it out,they promised us faithfully they would sort it out,but by 5 o'clock that afternoon the management came to us and told us that Freedom Direct had authorised us to go to other hotels,we were devestated,as we had done numerous phone calls before we went away to this company to make sure we were all together,as this holiday was my fathers wish as there are a lot of illnesses within the family and we all help each other out,Freedom Direct left us in heat with our cases and did'nt care,the sad thing is its going to be a battle to get our money back and it could be to late to take another family holiday for some of us,so i would not reccommend FREEDOM DIRECT to anyone
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My Latest Review: Jan 2007 Coralia Palm Beach Hotel, Hammamet (1/10)
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fd.co.uk
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17-07-2007 02:21 PM
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Joined: 17 Jul 2007
Posts: 6
| To M,K,R & R,
We are sorry that you feel our post is a cynical attempt to improve our image. A great deal of time and effort has gone and is going into resolving the issues you and a number of other customers have had.
As we previously stated many customers travel with freedom direct year after year, receive an extremely high level of service and have no cause for complaint. We also note that you have previously travelled with us and did not encounter any problems.
From the limited details we have of your recent holiday we shall attempt to retrieve the details and respond to you directly by post.
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kazl
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17-07-2007 03:12 PM
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Joined: 18 Apr 2006
Posts: 125
My Profile
| I think your posts are dreadful....Your company would not get my money after reading this. Excuses are dreadful. People not being phoned back time after time, letters not being answered, phones not being picked up...could it get any worse? Though strangely enough you have enough time to come on here and type away!!!
Mad , mad world
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My Latest Review: Apr 2006 Navas Hotel, Granada (8/10)
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HW Techie
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17-07-2007 03:23 PM
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Joined: 06 Nov 2003
Posts: 1704
My Profile
| Welcome all!
We're happy to see Freedom Direct taking this step and posting on the HW forum. It seems as if they recognise they've had issues and are trying to deal with them by investing in better customer services.
If you do have an issue with Freedom Direct as a customer, please take it up with them first directly.
If you then feel you have cause for grievance please feel free to post your experience and/or opinions.
It's nice to see a tour operator at least participating in the discussion and FD should be applauded for this, but again we would ask that your first point of contact should be with them.
HW
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My Latest Review: May 2007 Sunrise Beach Paraiso Playa Hotel, Playa De Jandia (8/10) + Photos
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