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holidootsy
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23-05-2007 03:42 PM
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Joined: 23 May 2007
Posts: 2
| If I have seen a bargain holiday online and have evidence via email of the price for it, but the company say it was a mistake on the website and hike the price up is there anything I can do? Am I entitled to get the holiday for the stated price? Any help appreciated, any links to try would be great.. Thanks
Ali
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John
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23-05-2007 05:56 PM
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Joined: 13 Jan 2007
Posts: 1121
My Profile
| If they advertise a holiday for a price, then yes. I remember i booked Alitalia from milan-new york in business class for £30 each way due to some numpty not adding on 3 zero's :D. Its like in a shop, if theres an item there with the wrong price and you pick it up ..under the consumer trades act it has to be sold at that price, otherwise its false advertisement.
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My Latest Review: Oct 2007 Las Torres Apartments, Benidorm (9/10)
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CarolG
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23-05-2007 06:12 PM
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Joined: 05 Jan 2005
Posts: 864
My Profile
| Information and prices advertised on websites are not guaranteed. There is usually a disclaimer on websites saying that the information advertised is not guaranteed as being correct.
However, once you enter into an agreement, i.e. reservation made, invoice received and payment made, this is then a legal contact and price is then guaranteed.
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My Latest Review: Oct 2006 Sultan's Inn Hotel, Istanbul (8/10)
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holidootsy
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24-05-2007 04:18 PM
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Joined: 23 May 2007
Posts: 2
| Yeah, I found the disclaimer about the prices not guaranteed unless they are done finally over the phone, so I don't think I have a case unfortunately.. :(
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IainW
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17-07-2007 09:13 PM
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Joined: 17 Jul 2007
Posts: 20
My Profile
| I was listening to a Internet solicitor on BBC 5Live a few months back and he also stated that if the price is rediculously low and is an obvious mistake then the GOODWILL of the consumer has to intervene and understand that the goods cannot be sold at the mistaken price.
Is there any GOODWILL anymore? i sometimes wonder.
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Honey Bunny
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28-07-2007 05:16 PM
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Joined: 15 May 2007
Posts: 836
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| This reminds me of a story this last week about Tesco advertising a certain Brand of Kitchen roll packs for 1P, apparantley hundreds of people ordered lots but then they said it was an error and they wouldn't go through with it.
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My Latest Review: May 2007 Lesse Hotel, Hanioti (9/10)
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tom,s
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29-07-2007 08:11 AM
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Joined: 17 Mar 2007
Posts: 1603
My Profile
| 25. Our pricing policy
25.1 We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
25.2 Flight cost quotations are not guaranteed until the booking has been confirmed and payment has been taken.
25.3 Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favourable changes in the exchange rates which have been used to calculate the cost of your holiday.
25.4 We will only levy a surcharge in the above cases if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or, alternatively, to purchase another holiday from us (as referred to under “Rules applicable when we cancel your holiday" in clause 32).
25.5 If a surcharge is payable, there will in addition be an administration fee of £1 per person together with an amount to cover travel agent's commission (if applicable to your booking). Although insurance (where purchased through us) does not form part of your contract with us or of any “package”, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/re-use or transfer your policy in the event of cancellation or purchase of an alternative holiday.
25.6 You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out under “Rules applicable when we cancel your holiday” in clause 32.3. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.
25.7 Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
25.8 We promise not to levy a surcharge within 30 days of departure.
this is a typical terms and conditions of booking.
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My Latest Review: Jan 2008 Club Siroco Apartments, Costa Teguise (10/10) + Photos
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