Can they change my booking?

[katg4now]

Hello,

Just wanted to know if accommodation providers are within there rights to change your hotel.

I booked my holiday through a website that booked flights, hotels, etc seperately, not as a package, around July/August 2008 and chose a 5* hotel. It was a really good price which at the time of choosing the hotel I wanted to go in, there where a good selection at very cheap rates.

In November last year we received a letter to say our flights had changed to one full day earlier, which caused the problem of changing the hotel. We were told that they would not change hotel dates unless we paid what the price of the hotel was at that time because when we originally booked they say they had made a mistake with the pricing. Eventually, after a lot of emails to and from, agreed to pay for an extra night but we had been told by the website that the accommodation provider had made a mistake with price but would honour it as it was not our fault.

Now, we have received another letter saying the accommodation provider has had to make a change to our booking and will not be able to honour it due to enforced situation, whatever that means.

They gave us an alternative that was also supposedly 5* but I wasnt impressed. It wasnt a patch on the one we originally booked.

They then offered us another 5* hotel which was a lot better but still not what we really wanted.

We have repeatedly asked for an explaination as to why this has happened in the first place but they seem to be avoiding telling us.


I have recently picked a different hotel than the ones offered and I am waiting to see if they will accept it.

I don't think I am being unreasonable in my requests but I do feel that we have been unfairly treated. Are they allowed to do this without explaination?

My family were so looking forward to our original hotel so much as it was perfect for us. We are not saying that we wont except another hotel either but it has got to be one that we are looking forward to going to just as much. If we accepted a hotel that we are not entirely happy with then we would just be comparing what weve got to what we had and it would just ruin our time there.

Any help in this matter would be appreciated.

Many Thanks

Kat